A friend bought a new Road Glide Custom. I wanted to get him a bell for the new bike. I called and spoke to Randi and she put the bell aside for me. When I got out of work and went to the Dealership Randi rang me out and then walked to the service area with me to see if the bell could be installed on the bike. Barry in service took the bell from us and went into the shop to install it. Great customer service all around! (Employee: Randi Kolano, Barry Donow)