Rob was very insightful and patient, answering all my questions and making the purchase decision process very smooth and easy. I always wanted a HD, and it didnt take longer than one minute into a test ride to confirm I was making the right decision. Rob helped guide me in making the right choices for add-ons as well, and another team member was very helpful and thoughtful in fitting my wife for her very first helmet. If you are in the market for a new bike, get a HD and make sure you give Rob a call ASAP! (Employee: Rob Suto )